JoJo Zawawi
Glendale, California
(phone numbers & address available on request)
SPECIAL SKILLS:
| • | Tax Preparation: Registered Tax Preparer since 1993, Registered in the State of California (CTEC No. A127865), Certified QuickBooks ProAdvisor |
| • | Word Processing & Transcription: Typing 150 WPM in several languages. Extensive experience since 1976 in all fields, including Legal (corporate/tax, intellectual property, litigation, personal injury plaintiff & defense, real estate, etc.), medical, high-tech, information technology, aerospace, engineering, finance, tax, insurance, etc. |
| • | Technical Writing/Editing: preparation of manuals, course materials & procedures |
| • | Help Desk/Tech Support; Computer/Software Trainer |
| • | Nomenclature & Formats: Legal (corporate/tax, intellectual property, litigation, personal injury plaintiff & defense, real estate, etc.), medical, high-tech, information technology, aerospace, engineering, finance, tax, insurance, etc. |
| • | Operating Systems: Windows XP Pro, 2000, NT, 98, 95, MS-DOS; various obsolete operating systems (pre-PC) |
| • | Software: Intuit ProSeries, QuickBooks, TurboTax Pro, MS Word (expert 6-7, 97, 2000), Outlook 98 & 2000; GroupWise; Excel (intermediate); Access (beginner), DocsOpen & I-Manage, WordPerfect (Windows 6-7-8 & DOS), RightFax, AVT Desktop, Adobe Acrobat, Carpe Diem, Citrix, McAfee Magic Help Desk, CompareRite, TimeClock (administration), various others. |
| • | Web: Visual InterDev; HTML; SEO (search engine optimization); Firefox; Internet Explorer; Netscape |
| • | Programming Languages: Word-VBA; WordBasic; some C |
| • | Databases: MS SQL (intermediate). |
| • | Other: English tutor (first & second language); multi-lingual (Italian, Spanish, some French, some Mandarin, some Arabic, some others) |
EMPLOYMENT:
| • | Self-Employed, 5/2005Present Tax Accounting & Bookkeeping. Income tax prep (federal & multi-state); bookkeeping (Certified QuickBooks Pro Advisor); tax audit & offer in compromise prep; tax payment plan set-up; etc. Word Processing & Transcription. Tape transcription and other word processing services, specializing in all fields and formats as noted above. Editing and proofreading. |
| • | Contract Web Site Manager (self-employed), 7/20005/2005 Managing several customers' web sites; Visual InterDev, HTML; meta management (search engine optimization); monitoring servers; strategic consultation; feasibility and impact studies; customer training; intervention with host; monitoring of site availability 24/7; etc. |
| • | Contract Computer Programmer & Help Desk,
7/996/2000 Creating Visual Basic (VBA-Word) programs & rewriting WordBasic programs into VBA-Word for Word 97 upgrade/conversion; maintenance of existing & writing new WordBasic programs. Help Desk (telephone & on-site) assignment at a large firm supporting approx. 750 users worldwide in about 20 applications (including Word, 97/2000, WordPerfect 8, Outlook 98, Excel, Access, Carpe Diem, and lots of others; and printer & other hardware troubleshooting); supervising 3 Help Desk Specialists (including scheduling, arranging staff training, checking out of loaner laptops, researching unresolved problems, etc.); using NAI Magic Help Desk software; continuing Help Desk telephone support to another client in San Jose, both dealing with a wide range of operating systems, software & hardware issues. |
| • | Berliner Cohen, San Jose, 9/986/99 [then moved
back to L.A.] Computer Programmer & Help Desk/Trainer. Debugging existing & writing new WordBasic programs; rewriting all WordBasic programs into Visual Basic (VBA-Word) (& writing new programs) in anticipation of upcoming upgrade/conversion to Word 97; Help Desk (approx. 100 users) for a wide variety of software & hardware issues (telephone & on-site); training of all attorneys & staff in computers & software used in the firm (formal classes & one-on-one); writing of all course materials & handouts; writing technical tips for twice-weekly firm newsletter; tech writing of various procedures; occasional overflow word processing. Assisting Network Administrator with various firm hardware & software issues & troubleshooting. Attend firm Technology Committee meetings. |
| • | WDT, E.A., Inc., Los Angeles, 9/932/97 Tax Accountant (Preparer). Income tax prep (federal & multi-state); tax audit & offer in compromise prep; taxpayer representation (payment plan negotiations, levy releases, etc.); tax research; legal writing (Points & Authorities, etc.); payroll taxes; financial management; incorporation of companies & corporate maintenance; newsletter articles & editing. |
| • | Lyon & Lyon, Los Angeles, 10/909/93 Legal Word Processor. Included Help Desk/Computer Instruction; macro writing; writing of technical procedures; telecommunications/telex; scanning; system backups; conversions; tape transcription. |
| • | Latham & Watkins, Los Angeles, 4/894/90 Project Leader, Document Support Center. Responsible for work flow & assigning work; Help Desk; departmental public relations; word processing of legal documents; technical writing of several manuals & technical procedures for the Document Support Center; training new Center hires; system backups; telecommunications; scanning; conversions; other miscellaneous administrative tasks. Supervised approx. 20 staff (word processors, proofreaders, clerks). |
| • | Association of Word Processors, Los Angeles, 2/863/89 Manager. Overflow word processing business, mainly legal/medical. Macros. |
NOTE: During the period 2/86-6/99, I was also self-employed as a Computer Programmer/Macro Writer, Help Desk & Computer Trainer (with occasional legal & other word processing) "on the side". During those periods where no employment is listed above, I worked full-time in this business. I have additionally assisted in several conversions to Word 97, NT & Outlook.
(Previous employment omitted. I have
been working in the
computer field in various capacities, including several
software departments, since 1976.)
EDUCATION:
| • | Tax Preparer certification & registration, and annual State of California Continuation Education requirements; Certified QuickBooks ProAdvisor; Life Insurance required hours; Accounting 101, 5 Units (Grade "A") |
| • | Visual Basic, Pascal, Basic classes; various other hands-on software classes & tutorials |
| • | 2 years general college |
HOBBIES:
Programming; pianist/classical composer; foreign languages; writing; art; hiking.
References available on request.